Get in Touch With Us
If something on this site raised a question, needs correcting, or you simply want to tell us what you think, this is the page for that. We explain below what we can help with, what we cannot, and where to find support if gambling has become a worry rather than a hobby.
How to Reach the Editorial Team
Email is the best way to contact us. Write to [email protected] and a member of the team will read your message personally. We aim to reply within two working days, though this can stretch slightly during busy periods.
To help us answer quickly, tell us upfront what your message is about — a factual query, a correction, feedback on a review, or something else. If your question relates to a specific casino covered on our list of the best non GamStop casinos, mention the operator's name so we can check the relevant details.
What We Can Help With
- Questions about our reviews — If a section on bonuses, wagering requirements, payment methods, or licensing on any of our pages is unclear, ask us to clarify it.
- Corrections — Casino terms change often. Welcome offers, minimum deposits, wagering multipliers and payment options can be updated by operators without much notice. If you spot something that looks out of date, tell us and we will check it against the operator's current terms.
- Content suggestions — If there is a topic around non GamStop casinos, payment methods, or sports betting you would like us to cover in more depth, let us know.
- Feedback on our methodology — We are happy to explain in more detail how we assess and rank sites such as Betmica, Kikibet or Betninja, and what factors go into an editorial rating.
What We Cannot Do
We are a research and comparison site, not a casino operator, a payments processor or a regulator. This means we cannot:
- Process deposits, withdrawals or refunds on behalf of any casino
- Resolve account disputes, verification delays or withheld winnings directly with an operator
- Access, close or reopen a reader's casino account
- Provide legal or financial advice
If you have an unresolved issue with a casino's payments, bonus terms or withdrawal, the first step is always the operator's own customer support team, followed by the casino's stated complaints procedure. Because casinos operating outside GAMSTOP typically hold licences from jurisdictions other than the UK Gambling Commission — for example Curaçao — the dispute route and protections available will depend on that licence, not on UK consumer gambling law. Check the licensing information published on the casino's own site before you deposit, as this determines who you can escalate a complaint to if things go wrong.
If You Are Worried About Your Gambling
This site exists to help readers understand the offers, restrictions and protections attached to casinos not on GAMSTOP — it is not a substitute for support if gambling is causing harm. GAMSTOP itself only restricts access to sites licensed by the UK Gambling Commission, which is why some readers look at non GamStop options in the first place; it does not remove the value of the tools available to you.
If you would like to set boundaries around your play, most operators covered on this site offer deposit limits, loss limits or self-exclusion options within their own account settings — ask their support team directly, since availability varies by casino. Independent, confidential support is also available through GamCare, a UK organisation offering free advice and support for anyone affected by gambling harm. If you have already self-excluded through GAMSTOP, be aware that non GamStop casinos sit outside that scheme entirely, so the exclusion will not apply to them.
A Note on Accuracy
All content on this site is reviewed with a fact-check date noted where relevant, and welcome offers, licensing details and payment information are checked against publicly available sources at the time of writing. Casino terms, bonus percentages and wagering requirements can change after publication. If you have read a page and think something no longer matches what an operator offers, that is exactly the kind of message we want to receive.
Thank you for taking the time to get in touch. We read every message and value the part readers play in keeping this site accurate and useful.